Effective Date: 14-05-2025
Company Name: SynecX AI Labs Pvt Ltd
Registered Address: S.F.NO 497, Thadagam Main Road, Kanuvai, Coimbatore, India-641108
Contact: support@docsynecx.com
Welcome to Docsynecx, a document intelligence platform operated by Synecx AI Labs Pvt Ltd., a private limited company registered in India. By signing up on our website or using our services, you (the “Client”) acknowledge that you have read, understood, and agree to these Terms of Service.
We recommend saving a copy of these Terms for your reference. These Terms may be updated periodically, and continued use of the Service indicates acceptance of any updated terms.
The purpose of this Agreement is to define the conditions under which Synecx AI Labs Pvt Ltd (Docsynecx) provides the Client with access to its document intelligence platform (the Service). Upon agreeing to these Terms, the Client is granted a non-exclusive, non-transferable right to use the Docsynecx Platform in a Software-as-a-Service (SaaS) model. In return, the Client agrees to pay the applicable fees and comply with the obligations outlined in this Agreement.
The Docsynecx Platform is a hosted, cloud-based document processing system that enables Clients to extract structured data (“Parsed Content”) from uploaded files (“Processed Documents”) using customizable rules (“Parsing Rules”). Parsed Content can be downloaded directly or sent to integrated systems via External APIs.
Important:Docsynecx does not offer persistent data storage. It is solely the Client’s responsibility to back up all Processed Documents, Content, and Parsed Content. Docsynecx shall not be held liable for any loss of data.
Clients access the Service via a secure, individual Account. Account credentials must not be shared; each Account is assigned to a single user. The Client assumes full responsibility for all actions performed through their Account.
To register, the Client must provide accurate, up-to-date information, including their full legal name, a valid email address, and any additional details required during signup. Based on the selected Subscribed Plan, Clients may configure one or more Document Parsers within their Account.
Docsynecx aims to provide 24/7 access to the Service throughout the term of this Agreement, subject to routine maintenance and unforeseen outages.
Customer support is available in English via email at support@docsynecx.com. Clients may also consult helpful resources and self-service guides at docsynecx.com/help.
Docsynecx offers monthly and annual subscription plans, with pricing outlined on the official Pricing page. Except where otherwise stated, all prices are listed in U.S. dollars or euros, exclusive of applicable taxes, duties, or levies. Clients are responsible for any such taxes applicable in their jurisdiction.
Clients may sign up for a 14-day free trial, which grants limited access to the Service at no cost. Only one free trial is permitted per Client. At any point during the trial, the Client may upgrade to a paid plan (a “Subscribed Plan”), which will take effect immediately and be charged accordingly. If the Client upgrades or downgrades their Subscribed Plan, the new pricing will take effect the day following the change. The billing cycle will remain the same, and any adjustments will be reflected on a prorated basis. Downgrading to the free plan or modifying a Subscribed Plan does not entitle the Client to a refund.
Payment for all Subscribed Plans must be made in advance via credit card, debit card or UPI using one of the accepted providers: Visa, Mastercard, or American Express. The Client must ensure valid payment details are provided and maintained throughout the term of the Agreement.
The Client is billed either monthly or annually, based on the selected plan. Fees are non-refundable, regardless of actual usage. Service pauses or cancellations during an active billing period do not entitle the Client to refunds, extensions, or credits. Docsynecx does not issue refunds for unused time, mid-cycle plan changes, or inactive accounts.
For each successful transaction, Docsynecx will issue an email receipt. The Client may also access and download a PDF invoice from the “Settings” section of their Account.
Docsynecx reserves the right to modify, update, suspend, or discontinue the Service (in whole or in part), temporarily or permanently, at any time and without prior notice. Pricing for all Docsynecx Services—including monthly and annual Subscribed Plans— is subject to change. Any pricing updates will be communicated by publishing the changes on the official Docsynecx website (docsynecx.com), within the Docsynecx platform, or through the Service interface.
Changes in pricing will not affect any active Subscribed Plans. Updated rates will only apply to new subscriptions or renewals made after the pricing changes take effect.
You agree that Docsynex may contact you at any time by email, push notifications, or other method with information relevant to your subscription, billing, and use of the Service.
This Agreement becomes effective upon the Clients creation of an Account on the Docsynecx platform, including a free trial Account, and remains in effect until terminated by either Party.
The minimum commitment period is:
All Subscribed Plans automatically renew for successive terms of the same duration unless either Party provides notice of cancellation. To avoid renewal, cancellation must be made via email at least thirty (30) working days prior to the end of the current subscription term. Cancellation emails must be sent:
It is the Client’s sole responsibility to manage their renewal timelines. No refunds will be issued for amounts paid in advance, regardless of usage.
Upon termination of the Agreement, all Content and Parsed Data will be automatically deleted from the Service. The Client acknowledges that once deleted, this data cannot be recovered.
Docsynecx commits to making commercially reasonable efforts to deliver uninterrupted Service, provided that:
For scheduled maintenance, Docsynecx will make an effort to notify Clients in advance via email, the official docsynecx.com website, or within the application interface.
Temporary service disruptions—regardless of cause or duration—do not entitle the Client to any compensation or indemnity.
Any services not explicitly included in this Agreement—such as onboarding, training, or custom support—will require a separate agreement and may incur additional charges based on Docsynecx’s prevailing rates.
By entering into this Agreement on behalf of a company or other legal entity, the Client confirms that they have the authority to legally bind such entity and its affiliates. The Client must be a natural or legal person acting in a professional capacity—automated entities, bots, or other non-human users are strictly prohibited.
The Client agrees to:
The Client assumes full responsibility for any damages such data or conduct may cause to Docsynecx, third parties, or the Service. The Client agrees to indemnify and hold Docsynecx harmless from any claims arising from such data or misuse.
While this Agreement prohibits abusive or illegal content, the Client acknowledges that Docsynecx cannot be held responsible for any Processed Documents or Parsed Content uploaded or generated via the Service. Use of the Service is strictly at the Clients own risk.
Docsynecx reserves the right to remove any Processed Documents, Content, Parsed Content, or entire Accounts containing or linked to data it deems, in its sole discretion, to be unlawful, offensive, threatening, defamatory, pornographic, obscene, or otherwise in violation of any law, third-party rights, or the terms of this Agreement.
The Service is provided “as is” and “as available” without any warranties—express or implied. Docsynecx makes no guarantees regarding the Client’s organizational outcomes from the use of the Service. The Client acknowledges that the Service is a support tool, not a business decision-maker or process replacement.
Use of the Service is at the Clients sole risk. The Client understands and agrees that:
By default, all Processed Documents, Content, and Parsed Content are retained for a maximum of 30 calendar days and are not stored permanently. It is the Client’s sole responsibility to store and back up their data.
If the Client exceeds the usage limits of their Subscribed Plan, Docsynecx may suspend the Account until limits are reset or upgraded. Docsynecx is not liable for any loss resulting from such suspension.
The Client also understands and accepts that:
Docsynecx disclaims all liability for:
The Client agrees that Docsynecx shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including—but not limited to—loss of profits, goodwill, data, or other intangible losses, even if advised of the possibility of such damages. This includes, but is not limited to, damages arising from:
Docsynecx’s total liability under this Agreement is strictly limited to the amount paid by the Client for the current Subscribed Plan.
Breach(es) of any of the terms and conditions of the Agreement by the Client will result in the termination of the Agreement and the closing of the Client’s Account. Should the Client fail to remedy the said breach within seven (7) days from the suspension of their access to the Service, Docsynecx shall be fully entitled to terminate the Agreement with immediate effect and without prior notice. From the termination date, the Client will no longer be able to use the Service. The Client’s Content and the Parsed Content relating to the Client’s Account will be deleted without the Client being entitled to any compensation. The Client shall be solely responsible for the consequences of the termination of the Agreement, in particular in terms of continuity of its internal management and commercial activities.
No amount received in advance by Docsynecx for the Subscribed Plan will be refunded and the Client shall not be entitled to any compensation whatsoever.
Suspension of the Service and/or termination of this Agreement shall not prevent or otherwise impede the claim(s) Docsynecx may present as a result of the Client’s breach(es).
All intellectual property rights related to the Docsynecx platform—including but not limited to its software, features, design elements, and all content made available on the Docsynecx website (docsynecx.com) or within the Docsynecx application—remain the exclusive property of Docsynecx.
Docsynecx warrants that it has developed the Docsynecx platform and holds all necessary intellectual property rights to the platform and all components used to deliver the service.
Docsynecx does not claim any ownership over the documents or data that are uploaded, processed, or generated by the Client through the platform (Processed Documents and Content). These materials remain the sole property of the Client.
The Client retains full ownership of all Processed Documents, Content, and any Parsed Output generated through the use of the Docsynecx platform.
The Client agrees not to engage in any activity that could infringe, impair, or otherwise adversely affect Docsynecx’s intellectual property rights. This includes, but is not limited to, any misuse of the Docsynecx platform, its proprietary software, branding, trademarks, or logos.
The Client shall indemnify and hold Docsynecx harmless from any third-party claims, demands, suits, or proceedings that allege the Client’s Content, or the Client’s use of the service in violation of this Agreement, infringes upon third-party intellectual property rights or violates applicable laws or regulations.
This indemnity includes covering any damages awarded, and reasonable legal fees (including attorney’s fees), provided that:
When registering for and using the Docsynecx platform, Docsynecx collects a limited amount of data from the Client on a voluntary basis. This may include Personal Data and is used solely for the purpose of providing, maintaining, and improving the Docsynecx platform and related services.
All collected data is handled in accordance with our Privacy Policy, which forms an integral part of this Agreement.
The Client has the right to access, update, modify, or request the deletion of any personal data held by Docsynecx. Such requests may be submitted via email to: privacy@docsynecx.com.
For full details on how we process and protect your data, please refer to our Privacy Policy, which is incorporated into this Agreement.
Both Docsynecx and the Client agree to treat as confidential all non-public information disclosed by either party in connection with the Agreement. This includes, but is not limited to, business processes, technical information, documentation, and other proprietary materials.
This confidentiality obligation does not prevent Docsynecx from referencing the Client’s name and the nature of the services provided for marketing and commercial reference purposes.
Docsynecx employs reasonable technical measures to ensure the availability and performance of its platform. However, Docsynecx shall not be held liable for service interruptions resulting from force majeure events, including but not limited to: natural disasters, power outages, network failures, strikes, public telecommunication issues, or internet disruptions beyond Docsynecx’s control.
In such events, the Client waives any right to compensation, indemnification, or claims related to service unavailability.
Docsynecx may, at its discretion and without prior notice, assign, subcontract, transfer, or delegate any part of this Agreement and its rights or obligations to a third party.
This Agreement constitutes the complete and exclusive agreement between the parties, superseding any previous communications or agreements relating to its subject matter.
Failure by either party to enforce any provision of this Agreement shall not be interpreted as a waiver of that party’s right to enforce such provision in the future.
The Client authorizes Docsynecx to publicly reference the Client’s name and services provided for commercial purposes, such as marketing or case studies.
This Agreement shall be governed by and construed in accordance with the laws of India, without regard to any conflict of law provisions. Any disputes arising under or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of India.